The Crucial Role of Customer Service in the Supply Chain Industry

Supply Chain Customer Service

In today’s competitive market landscape, the significance of customer service within the supply chain industry cannot be overstated. As businesses strive to meet and exceed customer expectations, the impact of customer service on a brand’s reputation and customer loyalty has become more pronounced than ever. The statistics speak volumes about the pivotal role customer service plays in shaping consumer perceptions and decisions. According to Arena … Read More

The Synergy of Transloading and Intermodal Shipping

In today’s rapidly evolving global marketplace, the efficient movement of goods has become a cornerstone of success for businesses across industries. As international trade continues to grow and e-commerce takes center stage, companies are seeking innovative ways to optimize their logistics strategies. One such solution that has gained prominence is transloading, a shipping technique that facilitates the seamless transfer of goods between different modes of … Read More

The Turbulent Supply Chain Market: How Exports Can Thrive

The global supply chain market is undergoing a period of rapid change. The rise of e-commerce, the increasing demand for sustainability, and the need for businesses to be more agile and responsive to change are all driving this change. As a result, the future of the supply chain market will be characterized by several trends, including: The increasing use of technology. Technology is already being used … Read More

The Pet Food Supply Chain Explained

The pet food supply chain is a complex web of processes that ensures our furry friends receive the nutrition they need. Many have wondered about the journey that pet food takes before it ends up in their pet’s bowl. This exploration offers a fascinating insight into the pet food supply chain, covering the entire process from sourcing ingredients to manufacturing, distribution, and the ultimate nourishment … Read More

What should a Sustainable Supply Chain consider?

In today’s world, sustainability has become a vital consideration for businesses in every industry. According to a recent Forbes article, “Why a Sustainable Supply Chain is Critical to the Future of Consumer Products,” consumers are increasingly looking for products that are sustainably sourced and produced. In fact, research shows that 90% of consumers would switch to a brand that is associated with a good cause. … Read More

A Guide for Shipping Health and Beauty Products

The global health and beauty industry has grown exponentially in recent years. Online sales have accounted for a significant portion of this growth. In 2020, the industry’s value was estimated at $380 billion, and according to a report by Allied Market Research, the global cosmetics industry is forecasted to reach $463.5 billion by 2027. It’s essential to understand the regulations and best practices for shipping … Read More

Automotive Supply Chain – Disruptions and Outlook

The disruptions in supplies of key raw materials and components over the last three years have been driven by a range of factors, including the COVID-19 pandemic, natural disasters, geopolitical tensions, and shifts in consumer demand. In the case of the automotive industry, one key driver of the recent shortages has been the cancellation of orders for microprocessors in response to a slump in auto … Read More

Inland Container Congestion in Chicago and Dallas

Fully loaded, geared container ship departing port of Xiamen, Ch

Inland congestion is causing a major supply chain disruption among the nation’s busiest ports due to a severe chassis shortage, causing an influx of containers to pile up in Chicago, Dallas, Memphis and Kansas City. This is an ongoing issue, which has only been exacerbated due to an influx of inventory overflowing already full warehouses. As a result, Union Pacific Railroad (UP) has been stacking … Read More

New Potential Rail Strike Looming Before the Holidays

A new potential rail strike is in the works after the largest rail union in the U.S. rejected its labor contract as of Monday, November 21st, over concerns about schedules and lack of paid sick time. Fear is setting in on what this means for potential shutdowns and the timelines, as this marks the fourth union to date to have failed to approve contracts. SMART-TD, … Read More

New Baltimore container terminal under development

OCEAN REGULATIONs

Listen to this article: GLC INC. · New Baltimore Container Terminal Under Development The Port of Baltimore is located in Maryland’s Chesapeake Bay, and is considered the deepest harbor in the area. This port, closer to the Midwest than all other East Coast ports, was ranked first in the nation in 2020 for handling automobiles, light trucks, farm, and construction machinery, and lastly imported gypsum. … Read More