Customer Service in Supply Chains

Supply Chain Customer Service

In today’s competitive market landscape, the significance of customer service within the supply chain industry cannot be overstated. As businesses strive to meet and exceed customer expectations, the impact of customer service on a brand’s reputation and customer loyalty has become more pronounced than ever. The statistics speak volumes about the pivotal role customer service plays in shaping consumer perceptions and decisions. According to Arena … Read More

New Marine Terminal Tariff for Port of Savannah

GLC INC. · New Marine Terminal Tariff for Port of Savannah A new marine terminal tariff will go into effect on October 1st for the Port of Savannah, stemming from a concern of an influx of empty containers at the Port’s terminals.  In the midst of longshore labor negotiations on the West Coast, US importers are shifting a large portion of their cargo to the … Read More

Latest Imposed GRI for FedEx marks history

Thursday, September 22nd FedEx Corp announced a 6.9% general rate increase (GRI) to be imposed starting 2023. This GRI marks the largest percentage of increase year-over-year in the company’s history.   All services will be affected by the GRI, except for the LTL, or less-than-truckload service, FedEx Freight, which could fluctuate between 6.9% and 7.9%, according to the customer’s scale.  On average, FedEx’s annual tariff rates … Read More

Port of Savannah Container Volume Increasing

2022 fiscally has been a huge success, according to the Georgia Ports Authority. In one year, Port of Savannah has recorded 5.76 million twenty-foot units being handled, making it an 8% overall increase year over year. Simultaneously, the port of Savannah has also announced that June 2022 was also a record-breaking month for them, handling 494,107 TEUs, which is a rise of a 10.6% increase … Read More

Los Angeles Port holding strong among Shanghai lockdowns

The Port of Los Angeles, as of May 6th is still holding firm, not showing any reported impacts from the COVID-19 lockdowns in Shanghai, China. According to Director Gene Seroka, There has been “no dramatic change” in the number of vessels leaving China, as vessel numbers bound for the San Pedro Bay remain “pretty consistent,” Seroka said. The number of ships departing Asia on Friday … Read More

New CBP Updates: Reinstatement of Certain China Exclusions

At the end of March 2022, the office of the United States Trade Representative announced the reinstatement of certain exclusions from China section 301 tariffs.  This new product exclusions fall under HTSUS classification 9903.88.67, according to the aforementioned office. These said Section 301 China tariff exclusions were previously expired on Dec 21, 2020, and reinstated until December 31, 2022. These exclusions apply to roughly 500 … Read More

GLC is Celebrating 15 Years in Business

15 year anniversary

January 6th marked 15 years since the incorporation of Global Logistical Connections. Derek Scarbrough, Founder, and CEO started the company in 2006 after leaving a promising career in St. Louis, Missouri.