The Crucial Role of Customer Service in the Supply Chain Industry

Supply Chain Customer Service

In today’s competitive market landscape, the significance of customer service within the supply chain industry cannot be overstated. As businesses strive to meet and exceed customer expectations, the impact of customer service on a brand’s reputation and customer loyalty has become more pronounced than ever. The statistics speak volumes about the pivotal role customer service plays in shaping consumer perceptions and decisions. According to Arena … Read More

New Marine Terminal Tariff for Port of Savannah

GLC INC. · New Marine Terminal Tariff for Port of Savannah A new marine terminal tariff will go into effect on October 1st for the Port of Savannah, stemming from a concern of an influx of empty containers at the Port’s terminals.  In the midst of longshore labor negotiations on the West Coast, US importers are shifting a large portion of their cargo to the … Read More

Latest Imposed GRI for FedEx marks history

Thursday, September 22nd FedEx Corp announced a 6.9% general rate increase (GRI) to be imposed starting 2023. This GRI marks the largest percentage of increase year-over-year in the company’s history.   All services will be affected by the GRI, except for the LTL, or less-than-truckload service, FedEx Freight, which could fluctuate between 6.9% and 7.9%, according to the customer’s scale.  On average, FedEx’s annual tariff rates … Read More

Port of Savannah Container Volume Increasing

2022 fiscally has been a huge success, according to the Georgia Ports Authority. In one year, Port of Savannah has recorded 5.76 million twenty-foot units being handled, making it an 8% overall increase year over year. Simultaneously, the port of Savannah has also announced that June 2022 was also a record-breaking month for them, handling 494,107 TEUs, which is a rise of a 10.6% increase … Read More

Los Angeles Port holding strong among Shanghai lockdowns

Miami Ports

The Port of Los Angeles, as of May 6th is still holding firm, not showing any reported impacts from the COVID-19 lockdowns in Shanghai, China. According to Director Gene Seroka, There has been “no dramatic change” in the number of vessels leaving China, as vessel numbers bound for the San Pedro Bay remain “pretty consistent,” Seroka said. The number of ships departing Asia on Friday … Read More

New CBP Updates: Reinstatement of Certain China Exclusions

Customs Question of the Month

At the end of March 2022, the office of the United States Trade Representative announced the reinstatement of certain exclusions from China section 301 tariffs.  This new product exclusions fall under HTSUS classification 9903.88.67, according to the aforementioned office. These said Section 301 China tariff exclusions were previously expired on Dec 21, 2020, and reinstated until December 31, 2022. These exclusions apply to roughly 500 … Read More

The Employee of the Quarter | Armando Salgado, GLC Chicago

Armando Salgado

In every company, there are employees who, without realizing it, inspire others to be better. They lead by example, persevere in challenging times, and do whatever is necessary to get the job done. For our GLC Chicago Branch that person is Armando “Mando” Salgado. Armando began his career with GLC in 2018 as a truck driver for our Chicago Distribution Center. After eight months with … Read More

Export Spotlight- Australia

As the United States’ 16th largest goods export partner, Australia is a core export market for GLC, with our teams routinely handling air, LCL, and FCL shipments.

Meet James Ehlers, our Employee of the Quarter

James Ehlers

James Ehlers, known as Jim by his customers and colleagues, has worked in logistics for the last thirty years. Having spent most of his career as an Operation and Purchasing Director, working closely with overseas manufacturers, he has immense knowledge of product life cycles and international supply chain operations. I recently spoke with James to learn more about his career and his time with GLC. Q:  How did your … Read More

GLC is Celebrating 15 Years in Business

15 year anniversary

January 6th marked 15 years since the incorporation of Global Logistical Connections. Derek Scarbrough, Founder, and CEO started the company in 2006 after leaving a promising career in St. Louis, Missouri.