Customer Service in Supply Chains

Supply Chain Customer Service

In today’s competitive market landscape, the significance of customer service within the supply chain industry cannot be overstated. As businesses strive to meet and exceed customer expectations, the impact of customer service on a brand’s reputation and customer loyalty has become more pronounced than ever. The statistics speak volumes about the pivotal role customer service plays in shaping consumer perceptions and decisions. According to Arena … Read More

The Turbulent Supply Chain Market

The global supply chain market is undergoing a period of rapid change. The rise of e-commerce, the increasing demand for sustainability, and the need for businesses to be more agile and responsive to change are all driving this change. As a result, the future of the supply chain market will be characterized by several trends, including: The increasing use of technology. Technology is already being used … Read More

The semiconductor Supply Chain

What are Semiconductors? Semiconductors, often referred to as “semis” or chips, play a crucial role in modern technology. From smartphones and computers to cars and medical devices, semiconductors are ubiquitous in our daily lives. However, the semiconductor industry faces various challenges, particularly in its intricate supply chain.  Semiconductors are vital for driving innovation and productivity in numerous industries. They are integral components in a wide … Read More

The Pet Food Supply Chain Explained

The pet food supply chain is a complex web of processes that ensures our furry friends receive the nutrition they need. Many have wondered about the journey that pet food takes before it ends up in their pet’s bowl. This exploration offers a fascinating insight into the pet food supply chain, covering the entire process from sourcing ingredients to manufacturing, distribution, and the ultimate nourishment … Read More

What should a Sustainable Supply Chain consider?

In today’s world, sustainability has become a vital consideration for businesses in every industry. According to a recent Forbes article, “Why a Sustainable Supply Chain is Critical to the Future of Consumer Products,” consumers are increasingly looking for products that are sustainably sourced and produced. In fact, research shows that 90% of consumers would switch to a brand that is associated with a good cause. … Read More

What are Some Food Supply Chain Issues to be Aware of?

Supply chain issues can have a significant impact on the availability and cost of food. The food supply chain includes a wide range of processes and stakeholders, including farmers, processors, distributors, retailers, and consumers. Having many different people in the process can lead to major complications. When there are disruptions or delays at any point in this chain, it can lead to shortages, spoilage, or … Read More

Automotive Supply Chain – Disruptions and Outlook

The disruptions in supplies of key raw materials and components over the last three years have been driven by a range of factors, including the COVID-19 pandemic, natural disasters, geopolitical tensions, and shifts in consumer demand. In the case of the automotive industry, one key driver of the recent shortages has been the cancellation of orders for microprocessors in response to a slump in auto … Read More

From Farm to Table – Your Food Supply Chain Explained

Food supply chains can be complex and involve multiple stages and participants. Here’s an overview of the journey your food takes from farm to plate: Fresh Food Production Food production typically starts with farmers, who grow crops or raise animals for meat, dairy, and egg production. Farmers may sell their products to processors or directly to consumers through farmers’ markets, community-supported agriculture (CSA) programs, or … Read More

Supply chain crisis is not over and could last until 2023

port congestion

Is it the longest congestion ever? Maybe. Great news for one side of the industry and bad news for the other. With container freight rates and port congestion in the worst position compared to 2020 and 2021, the situation doesn´t expect to change until next year, 2023.

“The Great Resignation” and Its Impacts on Supply Chain

By: Grace Cronin What is the Great Resignation? A term recently coined to describe the phenomenon of large groups of people, mainly in the U.S., quitting their jobs during the COVID-19 pandemic.  Unfortunately, the supply chain industry is not immune from this phenomenon, and many fear it only adds to the current Supply Chain Crisis.