The Vitality of Customer Service in Supply Chains

Supply Chain Customer Service

In today’s competitive market landscape, the significance of customer service within the supply chain industry cannot be overstated. As businesses strive to meet and exceed customer expectations, the impact of customer service on a brand’s reputation and customer loyalty has become more pronounced than ever. The statistics speak volumes about the pivotal role customer service plays in shaping consumer perceptions and decisions. According to Arena … Read More

The semiconductor Supply Chain

What are Semiconductors? Semiconductors, often referred to as “semis” or chips, play a crucial role in modern technology. From smartphones and computers to cars and medical devices, semiconductors are ubiquitous in our daily lives. However, the semiconductor industry faces various challenges, particularly in its intricate supply chain.  Semiconductors are vital for driving innovation and productivity in numerous industries. They are integral components in a wide … Read More

The Pet Food Supply Chain Explained

The pet food supply chain is a complex web of processes that ensures our furry friends receive the nutrition they need. Many have wondered about the journey that pet food takes before it ends up in their pet’s bowl. This exploration offers a fascinating insight into the pet food supply chain, covering the entire process from sourcing ingredients to manufacturing, distribution, and the ultimate nourishment … Read More

Discover More About the Local Food Distribution Process

Local food distribution typically involves the movement of fresh, locally grown or produced food from the point of origin to local consumers. The process can vary depending on the specific type of food being distributed, as well as the size and structure of the distribution network. In general, local food distribution begins with the farmers or producers who grow or make the food. When farmers … Read More

Automotive Supply Chain – Disruptions and Outlook

The disruptions in supplies of key raw materials and components over the last three years have been driven by a range of factors, including the COVID-19 pandemic, natural disasters, geopolitical tensions, and shifts in consumer demand. In the case of the automotive industry, one key driver of the recent shortages has been the cancellation of orders for microprocessors in response to a slump in auto … Read More

Inland Container Congestion in Chicago and Dallas

Fully loaded, geared container ship departing port of Xiamen, Ch

Inland congestion is causing a major supply chain disruption among the nation’s busiest ports due to a severe chassis shortage, causing an influx of containers to pile up in Chicago, Dallas, Memphis and Kansas City. This is an ongoing issue, which has only been exacerbated due to an influx of inventory overflowing already full warehouses. As a result, Union Pacific Railroad (UP) has been stacking … Read More

Potential Rail Strike Looming Before the Holidays

A new potential rail strike is in the works after the largest rail union in the U.S. rejected its labor contract as of Monday, November 21st, over concerns about schedules and lack of paid sick time. Fear is setting in on what this means for potential shutdowns and the timelines, as this marks the fourth union to date to have failed to approve contracts. SMART-TD, … Read More

New Baltimore container terminal under development

OCEAN REGULATIONs

Listen to this article: GLC INC. · New Baltimore Container Terminal Under Development The Port of Baltimore is located in Maryland’s Chesapeake Bay, and is considered the deepest harbor in the area. This port, closer to the Midwest than all other East Coast ports, was ranked first in the nation in 2020 for handling automobiles, light trucks, farm, and construction machinery, and lastly imported gypsum. … Read More

Port of Miami Expansion

Listen the article here: GLC INC. · Port Of Miami Expansion Projects Underway The Port of Miami, located in Florida, is geographically placed between North and South America, making it a “cargo gateway” for trade in the Americas. It is a powerhouse for east coast transportation because it is increasingly stable for trade from Europe, Asia, and Africa. Recently, the Port of Miami released its … Read More

Latest Imposed GRI for FedEx marks history

Thursday, September 22nd FedEx Corp announced a 6.9% general rate increase (GRI) to be imposed starting 2023. This GRI marks the largest percentage of increase year-over-year in the company’s history.   All services will be affected by the GRI, except for the LTL, or less-than-truckload service, FedEx Freight, which could fluctuate between 6.9% and 7.9%, according to the customer’s scale.  On average, FedEx’s annual tariff rates … Read More