The Crucial Role of Customer Service in the Supply Chain Industry

Supply Chain Customer Service

In today’s competitive market landscape, the significance of customer service within the supply chain industry cannot be overstated. As businesses strive to meet and exceed customer expectations, the impact of customer service on a brand’s reputation and customer loyalty has become more pronounced than ever. The statistics speak volumes about the pivotal role customer service plays in shaping consumer perceptions and decisions. According to Arena … Read More

The Synergy of Transloading and Intermodal Shipping

In today’s rapidly evolving global marketplace, the efficient movement of goods has become a cornerstone of success for businesses across industries. As international trade continues to grow and e-commerce takes center stage, companies are seeking innovative ways to optimize their logistics strategies. One such solution that has gained prominence is transloading, a shipping technique that facilitates the seamless transfer of goods between different modes of … Read More

New Potential Rail Strike Looming Before the Holidays

A new potential rail strike is in the works after the largest rail union in the U.S. rejected its labor contract as of Monday, November 21st, over concerns about schedules and lack of paid sick time. Fear is setting in on what this means for potential shutdowns and the timelines, as this marks the fourth union to date to have failed to approve contracts. SMART-TD, … Read More