Customer Service in Supply Chains

Supply Chain Customer Service

In today’s competitive market landscape, the significance of customer service within the supply chain industry cannot be overstated. As businesses strive to meet and exceed customer expectations, the impact of customer service on a brand’s reputation and customer loyalty has become more pronounced than ever. The statistics speak volumes about the pivotal role customer service plays in shaping consumer perceptions and decisions. According to Arena … Read More

Record Import Volume Aggravates Port Congestion

Charleston No Peak Season

The peak season is underway, and the ports of Los Angeles and Long Beach are feeling the pressure. Increased congestion is resulting in container delays, terminal yard closures, longer wait times, and equipment shortages. The chaos created by the sharp increase in volume early this summer, following months of unprecedented blank sailings, has left Asia overflowing with equipment and the U.S. without chassis. The combination … Read More